- In compliance with international SOLAS regulations and EU, passengers are required to supply the following information during reservation: Name and Surname, Gender, Date of Birth, Nationality, Phone number, Document Type (identity card or passport) and Identification number.
- In the unlike event that contractual obligations may not be fulfilled, the customer is entitled to a full refund of payments made. The Company cannot be held liable for any delays caused by third parties, port authorities or extreme and unusual weather conditions. Schedules are subject to change without prior notice.
- A ticket is not transferable. The person allowed to travel is the person named on the ticket. Change of a passenger’s name and surname on an issued ticket is not acceptable. The Company reserves the right to request passengers to present valid identification documents before travelling and will not be held liable if a passenger (other than the person entitled to travel under a ticket) who has presented identification documents to the Company corresponding to the passenger named on the ticket has travelled or has been reimbursed. The fares of tickets purchased in other countries may differ due to fluctuations in the exchange rate.
- Cancellations can be made at the travel agency, port agency or at the offices of the Company where reservation and payment were made. Refund depends on the amount of time between cancellation and the travel date: a 100% refund, up to 24 hours prior to departure and tax refund only, from 2 to 23 hours prior to departure. Please ask your agency for its cancellation policy because it might differ from the Company’s. The Company has no obligation to refund in case of cancellations made after the ship’s departure or if the passenger does not show up to travel or brings wrong documentation even no documentation at all. Above refund policy is not valid to tickets issued with a special offer (eg. Early booking). In such cases, the cancellation terms of the offer are applicable.
- Tickets cannot be converted to OPEN, however they can change date up to 2 hours before the departure. If this ticket is cancelled, the date the ticket has been converted to another departure date is considered as the date of cancellation. The port agency is able to cancel a ticket after check-in is completed without providing a refund to the passenger.
- In case of lost ticket, the passenger must immediately notify the issuing travel agent or the company. The reprinted ticket can only be picked up by the travelling passenger with valid identification at the port of departure.
- The following categories of passengers are entitled discounted fares: 1) infants 0-5 years old, 2) children 6-12 years old. The necessary documents showing that passengers are intitled discounted fares should be presented upon reservation and during check-in. Discounts should be claimed upon reservation. After the voyage, no fare may be refunded. Group fares can be requested through the Company and the travel agencies. A group consists of minimum 16 passengers.
- The Company does not accept reservations for children under 18 years old who are not accompanied by adults. In case a child is accompanied by one of the parents, then the other parent who is not travelling must provide the other an allowance declaration. Similarly, if the child is accompanied by an adult who is not the parent, then both parents should provide an allowance declaration. All documents (declarations, death certificates, custody certificates etc) must be translated in English.
- Owners or guardians are required to have their companion animal’s valid health documents with them while travelling (EU residents are additionally required to have their EU Pet Passport) and follow all entry regulations. Companion animals are not allowed indoors (bars and other public areas). They are required to wear a muzzle and be on a leash, accompanied by their owner or guardian. The pet owner or guardian is held fully responsible for the care, safety and hygiene of the companion animal and for adhering to all laws and regulations related to the above. Furthermore, pet owners are solely responsible for any possible harm or damage caused by their animals to any third party. Assistance and therapy dogs are not restricted to special area and may accompany their master in passenger accommodation areas. Owners must hold the appropriate certificates for these animals.
- Meats and drinks are not included in the price of the ticket.
- The Company cannot be held responsible for any loss of money, valuables or luggage left in the ship’s common areas. Please, report the loss of any personal item to the captain during the voyage.
- Due to our compliance with the security regulations of the ISPS (International Ship and Port Security Code), all passengers are kindly required to procced to the embarkation area, at least one hour and a half prior to the scheduled departure time. All passengers are required to present their boarding card, a valid passport or ID, as well as any other valid document during check-in and to the vessel’s authorized personnel. The Company reserves Company’s rights to deny embarkation to any individual who, according to the best of Company’s knowledge, does not appear to possess valid travel documents or fails to prove, beyond a doubt, his identity. In the event of a fine being imposed on the Company by the immigration office, the amount will be charged to the passenger who failed to provide the proper legal documents. The Company cannot be held responsible in the event that authorities prevent a passenger from continuing his/her journey. In the event of immigration officials refusing entry, the passenger will be sent back to his/her departure place at his/her own expense. We would recommend that citizens of all states contact the appropriate consulate for details. All persons and all items brought on board the Vessel are liable to be searched. Persons refusing to comply with this demand shall be denied access on board and will be reported to the appropriate port authorities. If a passenger boarded on the Vessel wishes to disembark prior to departure, he/she must take all their carrying luggage. Carriage of guns, cartridges, explosive, flammable, combustible and in general hazardous materials is strictly prohibited.
The Company reserves the right to modify or even unilaterally renew the above General Terms at any time, even after the completion of the booking process and is under no obligation to inform the passenger in advance.